Temporary Changes to Contacting UK&I Groups and Customer Support

by Sally Cook

Temporary Changes to Contacting UK&I Groups and Customer Support

We regret to inform you that we have temporarily closed our UK&I telephone lines due to the COVID-19 pandemic and are handling only very urgent customer enquiries via email to customersolutions@flysaa.com  

On 24th March, South African President Cyril Ramaphosa announced a 21-day nationwide lockdown starting at midnight on Thursday 26 March 2020. 

As an organisation, South African Airways is supporting these measures.  

For customers holding unused SAA tickets, there’s no need to worry and no need to contact us now.

Customers holding an unused ticket will be able to use its full value as a credit for travel on any SAA service over the next two years until March 2022.

We will also permit a free name change if you no longer wish to travel and part of SAA’s commitment to support our customers in these unprecedented times.   

For further information on our commercial rebooking policy see our news update on 25th March (V7.3) and where you can alter your customers travel arrangements via your GDS - https://flysaatrade.com/uk/news/new-commercial-policy-v7-3-on-all-routes-and-saa-suspends-domestic-flights-in-support-of-south-africas-national-lockdown-2020-03-25

South African Airways has announced the temporary suspension of all of its international and African regional services until the end of May 2020. This followed the declaration of the State of Disaster by the South African Government and measures aimed at combating the transmission of the virus including quarantine and medical screening for cabin crew for 21 days. 

A further suspension of domestic services was announced in support of the lock down.  

For information on South African Airways operations check your GDS or visit flysaa.com.  

We are advising passengers and members of the travel trade to check www.Dirco.gov.za for updates from the South African Government Department of International Relations and Cooperation for essential guidance on entry into South Africa and to the acceptance of international transit passengers.  

Additionally, check www.gov.uk/foreign travel advice for updates from the British Foreign and Commonwealth Office.   South African Airways apologises for any inconvenience to your customers travel plans further to the COVID 19 global pandemic.

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