German Travel Trade

27 March 2022

South African Airways (SAA) advises all customers that due to the COVID-19, in response to a government travel ban aimed at stopping the transmission of the Coronavirus (Covid-19) that all International and Regional operations until 31 May 2022 will be cancelled. Domestic operations will be cancelled effective 27 March 2022 until 16 April 2020.

The conditions below will apply:

Assistance will be provided to all ticketed passengers holding a South African Airway’s ticket (only) and planned new bookings via any SAA Call Centre, City Travel Office or Travel Agent with the following conditions.

A. Applicable to tickets issued on/before 25 March 2022 and new tickets issued up to 31 Aug 2020.

Rebooking Conditions applicable:

• Customers holding a ticket issued by South African Airways (083) (operated by South African Airways and/or SA 7000-7999 flight range), we will offer you the value of the unused sectors (coupons) as a credit for future travel.
  • The original ticket will be used as the exchange document.
• We will ignore the original ticket fare rules and allow you to use the credit (value of the unused coupons) within the next 24 months (2 years) from 25 March 2020.
• The reissued / reroute request and all travel must be completed on/before 25 March 2022.
  • Any additional amount to be collected (i.e. fares, taxes and surcharges) the differences and/or other expenses occurred will be for the passenger’s account.
  • Tickets and PNR must be endorsed: “COVID-19 SA FLT/DATE”
• The new route’s fare, fees, taxes and charges and fare rules will apply.
  • Note: Any unused regulated taxes may be refunded at time of the new ticket issuance and Standard refund rules will apply.
• Applicable to all fare types. Voyager rules will apply to award tickets.
• Change of routing will be permitted.
• This travel advisory waives the 72-hour rule.
• SAA is extending the ticket validity and not the fare validity and that no waiver code is required at time of reissue. All tickets will be audited in connection with the ticketed date and using Travel advisory number 7 as audit reference document.
• Should an additional fare credit arise as a result of a residual at time of using the original ticket as credit towards payment for a future travel, an additional credit Voucher in the form of a VCHR.