Passengers from around the world have once again voted for Heathrow to win major accolades at the 2018 Skytrax World Airport Awards, held at the Passenger Terminal EXPO in Stockholm. Heathrow’s Terminal 2 beat international counterparts to win ‘World’s Best Airport Terminal’ for the first time.
For the 4th year running, Heathrow has been recognised as the ‘Best Airport in Western Europe’ and for the 9th year, ‘Best Airport for Shopping.’
The Awards follow a record-breaking 2017 for Heathrow where investments in facilities, along with the team’s dedication to service, led to the airport’s best annual passenger satisfaction scores and highest number of passengers – 78 million – to date.
Nearly all (82%) of passengers surveyed in 2017 rated their Heathrow experience as ‘Excellent’ or ‘Very Good.’ Heathrow’s operational team this year has worked to improved flight punctuality so now a record 80.2% of flights depart within 15 minutes of their scheduled departure.