Frankfurt Airport

Frankfurt Airport, which is run by Fraport AG, is SAA’s gateway since 1952. Therefore SAA is the airline with the oldest long-haul flight tradition from Frankfurt.

At Frankfurt Airport the check-in counters can be found:

  • In Terminal 1

  • Departure hall B

  • Counters 672-675 Economy Class

  • Counter 658 Business Class

  • Counter 657 SAA Ticket Counter

In case of any further questions please visit:

Heathrow Airport

South African Airways arrives into and departs from London Heathrow Terminal 2, the Queen's Terminal. There are two daily nonstop flights from London to Johannesburg.

Star Alliance lounges at Heathrow Airport

Departure Lounge:
Business Class customers are invited to use the Star Alliance lounge at Heathrow's Terminal 2.

Arrivals Lounge:
The arrivals lounge at Heathrow Terminal 2 is situated on the second floor. When passengers get into the baggage claim area if they go to the far end, they can use the lift on the right to get up to the 2nd floor. There are signs to direct customers to the Star Alliance lounge.

Johannesburg Airport

The perfect geographical location of our Johannesburg hub allows customers to use the best connections to get to their destinations. The airport which is also called O.R. Tambo International Airport provides the highest standards: a modern infrastructure, short distances, self-service check-in kiosks, a broad selection of culinary delights and an attractive duty-free area with African souvenir shops.

Baggage Re-Check:
Passengers who have booked a domestic (South African) transfer flight have to collect their luggage in Johannesburg. SAA's drop-off desks are located directly after customs control on the left, just before entering the arrivals hall; passengers can drop off their luggage here for domestic flights without having to check in again. If the travel destination is not in South Africa, then the luggage does not need to be collected as it will be checked through to the destination airport.

Left Luggage Information:
There is a left luggage facility at the exit of Terminal A arrivals, on Basement Level 1, going towards the Parkade 2 (South) which is run by Bagport.

Their contact number is tel. +27 (0) 11 390 2317.

Visit the website for more information:


SAA not only offers Business Class customers a unique travelling experience, but also provides lounges worldwide. At the airports where there are no SAA lounges, customers can use the Star Alliance lounges or other partners' lounge facilities.

Lounges in Frankfurt

Lufthansa Business Class Lounge
Business Class passengers travelling from Frankfurt to Johannesburg are welcome to visit the Lufthansa Business Class Lounge in Terminal 1, departure area B. Lounge features are:

  • Showers
  • Relaxing room
  • Office units
  • Copy machine
  • Wireless network
  • TV
  • Local magazines and newspapers
  • International magazines and newspapers, etc.

Air Canada Maple Leaf Lounge
The lounge is located in Terminal 1, departure area B. The 726-square-metre lounge features:

  • A quiet zone featuring six reclining pods equipped with personal satellite-fed TV screens, USB ports and Sony noise-cancelling headsets
  • A spa-inspired shower area featuring showers with large rain-shower heads, ambient music and Canadian Escents spa products
  • A business center equipped with individual flat-screen Dell PCs, colour laser printing and scanning
  • Complimentary wireless high-speed Internet access throughout
  • A bistro-style dining area offering hot and cold food, as well as wines, beer and spirits

LuxxLounge (pay-in lounge)
The LuxxLounge at Frankfurt Airport can be visited by Business and Economy Class passengers. The lounge is located in Terminal 1 between departure hall B and C in front of the security and passport control. Snacks, drinks, international newspapers, magazines, international TV and a free of charge computer are offered. Entrance fees and more information can be found on

Lounges in Munich

Lufthansa Business Class Lounge
Business Class passengers travelling from Munich to Johannesburg are welcome to visit the Lufthansa Business Class Lounge in Terminal 2, level 5, departures H, opposite gate H24. Lounge features are:

  • Showers
  • Office units
  • Wireless network
  • TV
  • Local magazines and newspapers
  • International magazines and newspapers, etc.

Lounges in South Africa and Africa

Cycad Lounge - First Class departure lounges:
Voyager Platinum and First Class passengers can enjoy the comfort and tranquility of the Cycad First Class Lounge. The lounge has a chef and team of waiters on duty seven days a week and offers a range of sophisticated dining options and a full bar service. Other facilities include:

  • Luxurious shower rooms
  • An elegant, soundproof reading room
  • Exclusive dining
  • a private smokers retreat
  • Soundproof snooze rooms with CD players
  • A state of the art business center

Passengers have access to the Cycad First Class Lounge at OR Tambo International Airport and Cape Town Domestic airport if they are travelling on SAA or a Star Alliance member airline, on the same day of travel. The lounge can be used by:

  • SAA Voyager Lifetime Platinum or Platinum Card holder plus two guests;
  • Lufthansa Hons Circle Member plus one guest;
  • Lufthansa First Class passengers plus one guest;
  • Thai Airways First Class passengers.

Baobab Lounge - Business Class departure lounges
The Baobab Business Class Lounges offers business travellers the opportunity to relax before a flight - free from the hustle and bustle of the departures terminal. The lounge offers both business and leisure facilities. There is streamlined efficiency to the lounge, which boasts, among other facilities, workstations offering ergonomic business modules. Leisure and business travellers are also catered for with the following:

  • Wide-screen TV
  • Served bar
  • Coffee station
  • Smokers lounge

Passengers can enjoy access to the Baobab Business Class Lounge at OR Tambo, Harare and Lusaka International Airports and Cape Town, Durban, Port Elizabeth and East London Domestic airports if they are travelling on SAA or a Star Alliance member, on the same day of travel. The lounge can be used by:

  • SAA Voyager Lifetime Platinum or Platinum Card holder plus two guests;
  • SAA Voyager Gold Member plus one guest;
  • SAA Voyager Silver Member no guest;
  • SAA Business Class Customer;
  • Star Gold Member plus one guest.
  • SAA/NEDBANK Platinum Credit Card no guests ONLY when travelling on a SAA flight number

Arrivals Lounge in Johannesburg
SAA’s Arrivals Lounge is situated in the area directly after Customs. Passengers will be able to find their way by following the signs. This lounge is available to SAA Business Class passengers, Voyager Lifetime Platinum; Platinum and Gold card holders travelling on the airline’s international and regional flights. The lounge offers passengers a chance to refresh after a long journey. The facility offers a self service food and beverage area, showers and clothes pressing service, as well as an email and internet area and an enclosed smoker’s lounge.

It is especially useful to passengers transferring onto connecting flights or those in the country for business purposes.

VIA Lounge in Johannesburg
The VIA Lounge, newly opened in October 2015, features ample and comfortable seating areas, quality, fresh cuisine, a rotating art gallery showcasing South African artists, a kids’ area, the Junior Pilots, runway views and high speed internet. The new VIA Lounge is located in the domestic departure area of OR Tambo International Airport. SAA business class, Voyager Lifetime Platinum, Platinum, Gold and Silver members, SAA Voyager/Nedbank Premium Credit Card, Star Alliance Gold members and Investec Private Bank Account card holders have access to the lounge.

Operating hours for the lounge are 04:30 until 21:00 (weekdays) and 05:00 – 21:00 (weekends).

Munich Airport

Munich Airport, operated by FMG, is SAA’s second gateway in Germany. Since 2007 SAA operates daily nonstop flights to Johannesburg which only take about 10 hours. The "Five-Star-Airport" by Skytrax makes travelling an excellent experience.

At Munich Airport the Economy Class and Business Class check-in counters can be found:

  • In Terminal 2
  • Level 03
  • Counters 320-327

The ticketing counter can be found on level 04 (Lufthansa).

In case of any further questions please visit:

SAA lounges

Link to Lounges.