South African Airways has made a limited number of cancellations to its services. The cancellations follow an announcement by the South African Cabin Crew Association (SACCA) and the National Union of Metalworkers of South Africa (NUMSA) that their members will embark on industrial action from Friday morning. South African Airways are putting their customers first, and regret the inevitable inconvenience that these cancellations may cause. SAA will spare no effort to work jointly with the labour unions to find solutions that accommodate the employee demands, safeguard the business and return operations to normal. SAA has presented a revised offer to the NUMSA and SACCA unions, subject to the availability of funds from lenders.
Assistance will be provided to ticketed passengers holding a South African Airways ticket.
SAA Operational Update
Customers are requested not to travel to their departure airport unless in possession of a rebooked itinerary.
South African Airways (SAA) has cancelled nearly all of its domestic, regional and international flights scheduled for Friday 15 November and Saturday 16 November 2019. The airline’s key objective is to minimise the impact of disruptions for its customers. SAA will operate flights from selected outstations on Friday 15 November 2019 back to SAA’s base, OR Tambo International Airport. International flights, which will operate on Friday 15th November, will return from London (SA235), Frankfurt (SA261), New York (SA204), Munich (SA265), Hong Kong (SA287), Perth (SA281).
Only flights operated by South African Airways will be affected. All flights operated on partner airlines, including SA Express, Mango, SA Airlink and all codeshare partners, including flights operated by our Star Alliance partner airlines. These flights can be identified by their flight numbers and will operate as normal: SA 1000 – 1999, SA 2000 – 2999, SA 7000 – 7999 and SA 8000 to 8999.
SAA will not be able to provide any support for Special Service Requests or Unaccompanied Minors during this period Industrial Action. For further updates on SAA’s operation visit https://www.flysaa.com/de-traveladvisory
Rebooking Assistance for SAA Customers
Assistance will be provided to ticketed passengers holding a South African Airways ticket (only). All affected flights will have a UN status and will appear on your Urgent Queue, please ensure that you manage your queues. SAA customers may be re-protected onto any other IATA carrier within 24hours of the strike action.
The following options will be available to SAA customers whose tickets were issued on or before 13th November 2019 for flights scheduled to operate on 15th and 16th November 2019:
Ticketing Process for SAA (083) Tickets
Rebook onto another South African Airways flight for any flight until 31st October 2020 at no extra charge and subject to availability in the same booking class in the same cabin. Should the same booking class not be available, rebook in the lowest available booking class in the same cabin.
Customers must be rebooked in the same cabin on the lowest RBD available on the new airline. If the customer no longer wishes to travel, then the booking can be cancelled and a full refund (including taxes) will be offered to the original form of payment. Where possible, rebook onto flight(s) operated by any of SAA’s Star Alliance, Codeshare and Interline Partners to transport customers to their final destination with minimal disruption. Lowest available RBD to be booked on Partner carriers in same Cabin. Amadeus Entry (TGAD-SA) for Interline Partners, pending Other Airline (OAL) approval
Tickets should be endorsed: INVOL RRTE DUE SA STRIKE/….(dte) All tickets must be reissued on or before 30th November 2019.
• Waivers to this policy will not be made.
• This policy is applicable to South African Airways flights only and does not apply to Mango, SA Express and Airlink issued on SA (083) ticket stock and not on separate tickets of other airlines.
• Change of cabin will not be permitted.
• Previous no-show passengers are not eligible for this waiver.
• All additional taxes for ticketed passengers will be absorbed by SAA.
• SAA Reserves the right to amend the policy without prior notice.
Contact details: London Centre 0208 576 5555 Option 2.
Click here to access the contact details for all other SAA offices globally.
Route and corresponding Carrier Support for SAA as per IATA Resolution 735D.
Please note if you are re-booking onto BA the following OSI remark must be entered in the booking as well as passenger’s contact – “Invol reroute due SA disruption as per BA/SA agreement.”
Domestic Carriers Ticket Action / Process
JNB-CPT JE/BA BA Involuntary reroute within 24 hrs, book lowest RBD available, as per IATA 735D
JNB-DUR JE/BA BA* Involuntary reroute within 24 hrs, book lowest RBD available, as per IATA 735D
JNB-ELS XZ/BA/JE BA Involuntary reroute within 24 hrs, book lowest RBD available, as per IATA 735D
JNB-PLZ XZ/BA BA Involuntary reroute within 24 hrs, book lowest RBD available, as per IATA 735D
Regional and v.v Carriers Ticket Action / Process
ABJ-ACC AW/HF AW/HF has a direct operation between ABJ-ACC
JNB-ABJ KQ JNB-NBO on SA/KQ, NBO-ABJ on KQ
JNB-ACC KQ JNB- NBO on SA/KQ, NBO-ACC on KQ
JNB-BLZ LLW-BLZ and V.V on ET
JNB-DAR KQ via NBO on KQ
JNB-DKR KQ JNB-NBO on SA and NBO-DKR on KQ
JNB-EBB KQ JNB-NBO on SA and NBO-EBB via KQ
JNB-FIH DT JNB-LAD on SA and LAD-FIH on DT
JNB-HRE BA BA* Involuntary reroute within 24 hrs, book lowest RBD as per IATA 735D
JNB-LAD DT DT has direct operation between JNB-LAD.