SAA’s Five Domestic Stations Each Honoured with a Prestigious ACSA Feather Award
From the 23 November to 1 December 2016 the Airports Company of South African (ACSA) held their annual Feather Awards in East London, Port Elizabeth, Durban, Johannesburg, and Cape Town. South African Airways on these days won five prestigious ACSA Feather Awards from honouring the airline as the Best Full Service Airline at OR Tambo International Airport (ORTIA), Cape Town International Airport (CTIA), King Shaka International Airport (KSIA), Port Elizabeth (PLZ), and East London (ELS). This was not the first time that our stations have achieved such success, critical to highlight is that ORTIA has taken the awards for two consecutive years (2015 and 2016).
The Feather Awards is ACSA’s annual service excellence rewards presentation and is hosted at each of its airports. Accordingly, the awards are based on the findings of two Independent organisations, the Transport Research Laboratory based in the United Kingdom and the Airports Council based in Switzerland. ACSA annually presents these awards to industry players, airlines, and aviation service providers who have excelled in service excellence within the South African aviation industry.
Feather Awards are based on airport customers’ feedback and provide local airports with an opportunity to recognise top performing airport members. An airport experience from the Airport Operations’ perspective is delivered through all customer touch points such as check-in, gates, arrivals, and baggage. Often passengers have varying experiences at these different touch points and our intention is to create a holistically positive airport experience by focussing on excellent customer service. The Feather Awards is also about recognising those entities that go the extra mile to ensure that the passenger experience is pleasurable and memorable.
We are humbled and proud to know that SAA employees, under the leadership of their respective Station Managers, have been awarded ACSA Feather Awards at all five our domestic stations. The exciting news of winning the Awards has filled us with extreme joy and it is a pleasure to be associated with winning teams. Having known the amount of hard work you put into everything you do, these awards are recognition of your talents. Your sincerity and passion to excel has borne such fruitful results and we salute you. You kept your dedication firm and did not budge or give up any time in between, in spite of various challenges that are not unique to SAA. Your commitment has yielded the desired results. As the organisation, we feel on top of the world because of your achievements and we wish you all the very best for your future endeavours.
To us, these awards are just the beginning – keep up the good work!