Left Luggage Information:
There is a left luggage facility on the basement level at OR Tambo International Airport which is run by Ateck. Their contact number is 00 27 11 390 2318.
Charges as of 27 October 2016 are as follows:
Maps
Visit http://www.airports.co.za/airports/or-tambo-international/At-the-airport/maps to view maps of International & Domestic terminals.
Opening hours
Daily from 06:00 to 23:00, both International and Domestic terminals.
- International Arrivals Terminal A
- International Departures Terminal B
- Domestic Departures Terminal B
- Domestic Arrivals Terminal B
South African Airways arrive into and depart from London Heathrow Terminal 2, the Queen's Terminal.
Left Luggage:
Located on a mid floor between Arrivals and Departures. Access by stairs, lift/elevator or up-escalator.
Open between 06:00hrs - 23:00hrs daily. All items £4 per day (or part day).
Lost Property:
All enquiries regarding lost property items are handled by Global Baggage Solutions and baggage issues should be directed to the UK based GBS call centre. GBS will be able to inform the customer if their lost property has been logged and will advise them who to contact to arrange for collection.
Contact details :
GBS telephone: 020 8990 9900
GBS email: lhrt2supervisor@globalbaggage.co.uk
Lounges:
Star Alliance Lounges:
Business Class customers are invited to use the Maple Leaf departure lounge at Heathrow's newly refurbished Terminal 2.
The lounge is located in Terminal 2B and has large bay windows, a bistro, a spa-like shower and tv-equipped relaxation pods, providing a comfortable start to your journey. It is open seven days a week, from 5:00am to 10:00pm.
The lounge offers guests:
In addition to our Business Class customers, our Gold and Platinum Voyager members will be entitled to use the departures lounge.
Arrivals Lounge:
The arrivals lounge at Heathrow Terminal 2 is situated on the second floor and conveniently located after customs. When passengers get into the baggage claim area if they go to the far end, they can use the lift on the right to get up to the 2nd floor. There are signs to direct customers to The Plaza Premium Lounge. The arrivals lounge is open 05:00hrs - 22:00hrs daily.
In addition to our Business Class customers, our Platinum Voyager members will be entitled to use the arrivals lounge.
Lifetime Platinum Voyager members are invited to use The Plaza Premium Lounge or the United Arrivals Lounge.
Voyager Elect members will be allowed access to the lounges depending on their member type not their tier status.
e.g. Voyager Tier is Silver, Member Tier is Platinum Elect. They will therefore be entitled to Platinum benefits rather than Silver.
In South Africa we have our own dedicated SAA lounges, however at other destinations, such as London Heathrow, we may have access to other airlines lounges or share the Star Alliance lounges. Voyager members may not always get access to other airlines lounges if not travelling in First or Business Class.
e.g. Emirates lounge in Dubai. When Voyager members, irrespective of their status, are flying on the SA codeshare flight number they do not qualify for access to the lounge, extra baggage allowance, priority tags etc, unless booked in First or Business Class.
For SAA passengers departing from OR Tambo, (International and Domestic terminals), and other designated airports in Africa, we have the First Class lounge (Cycad) and the Business Class lounge (Baobab). For passengers arriving into OR Tambo, (International and Domestic terminals) and London Heathrow we have an arrivals lounge. Full details of these lounges can be found below:
Departure lounges - South Africa
Cycad Lounge - First Class Lounge:
Exclusive facilities for Platinum Voyager members and First Class passengers.
Voyager Platinum and First Class passengers can now enjoy the comfort and tranquility of the Cycad First Class Lounge. The lounge has a chef and team of waiters on duty seven days a week and offers a range of sophisticated dining options and a full bar service. Other facilities include:
luxurious shower rooms,
an elegant, soundproof reading room,
exclusive dining
a private smokers retreat,
soundproof snooze rooms with CD players
a state of the art business centre
Passengers have access to the Cycad First Class Lounge at OR Tambo International Airport and Cape Town Domestic airport if they are travelling on SAA or a Star Alliance member airline, on the same day of travel. The lounge can also be used by:
SAA Voyager Lifetime Platinum or Platinum Card holder plus two guests;
Lufthansa Hons Circle Member plus one guest;
Lufthansa First Class passengers plus one guest;
Thai Airways First Class passengers.
Baobab Lounge - Business Class Lounge
The Baobab Business Class Lounges offers business travellers the opportunity to relax before a flight - free from the hustle and bustle of the departures terminal. The lounge offers both business and leisure facilities. There is streamlined efficiency to the lounge, which boasts, among other facilities, workstations offering ergonomic business modules. Leisure and business travellers are also catered for with the following:
Wide-screen TV
Served bar
Coffee station
Smokers lounge
Passengers can enjoy access to the Baobab Business Class Lounge at OR Tambo, Harare and Lusaka International Airports and Cape Town, Durban, Port Elizabeth and East London Domestic airports if they are travelling on SAA or a Star Alliance member, on the same day of travel. The lounge can also be used by:
SAA Voyager Lifetime Platinum or Platinum Card holder plus two guests;
SAA Voyager Gold Member plus one guest;
SAA Voyager Silver Member no guest;
SAA Business Class Customer;
Star Gold Member plus one guest.
SAA/NEDBANK Platinum Credit Card no guests ONLY when travelling on a SAA flight number
Departure lounge - London Heathrow
The Star Alliance Departures lounge at London’s Heathrow Airport is located in the duty-free shopping area in Terminal 1, and is open seven days a week, from 5:30 to 22:00.
The lounge offers guests:
Arrivals Lounges
South African Airways has Arrivals lounge facilities at OR Tambo and London’s Heathrow International Airport.
OR Tambo International Airport:
SAA’s new Arrivals Lounge is situated in the area directly after Customs. Passengers will be able to find their way by following the signs.
This lounge is available to SAA Business Class passengers, Voyager Lifetime Platinum; Platinum and Gold card holders travelling on the airline’s international and regional flights.
The lounge offers passengers a chance to refresh after a long journey. The facility offers a self service food and beverage area, showers and clothes pressing service, as well as an email and internet area and an enclosed smoker’s lounge.
It is especially useful to passengers transferring onto connecting flights or those in the country for business purposes.
London’s Heathrow International Airport:
Passengers who are eligible to use The Plaza Premium Lounge at Heathrow International Airport are:
Arriving passengers have access to some outstanding features in the lounge which offers, amongst other things, fresh food and beverages, luxurious showers and free fibre-optic Wifi. Opening hours are 05:00hrs - 22:00hrs daily.
In addition, Lifetime Platinum Voyager members may also use the United Arrivals Lounge.
How to get there:
On entering the Arrival’s Concourse at Heathrow, posted signage will lead passengers to The Plaza Premium Lounge.
Star Alliance Lounges:
Through our Star Alliance partnership our passengers can enjoy the benefits of many lounges worldwide. Please refer to the Star Alliance website for more details on the lounge access policy.
Lounge access for guests can be summarised as follows:
Please let us know if you feel there is something missing from anywhere on the site.
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