It is not necessary to request a MAAS (Meet and Assist) for partially blind passengers as the special request (SR) will alert airport staff in South Africa. Has to be requested with Amadeus code: SR BLND
South African Airways can provide this facility in three circumstances:
Young passenger travelling alone, between the ages of 12 and 16.
Elderly passenger travelling alone.
Parent travelling alone with children.
Please remember when booking special assistance such as a MAAS, that SAA staff are not permitted to carry customers' personal possessions or children. This is a health and safety regulation.
SAA and its contracted partners provides assistance for passengers with restricted mobility:
When a passenger requests assistance for one of the above services, please contact the SAA Service Center to be of assist. Depending on the requirements of the passenger, a medical form (MEDIF) has to be completed.
IMPORTANT: South African Airways do not accept the carriage of wet cell batteries.
Infants travelling when not occupying a seat, shall only be permitted one piece of checked baggage at a maximum weight of 23 kg. The accompanying adult will be allowed one collapsible pram or collapsible buggy or car seat for the infant.
At Frankfurt and Munich airport, providing the stroller weighs less than 5 kg the passenger can use the stroller as far as the boarding gate, it will be tagged at check-in and then taken off them at the boarding gate to be put into the hold. Any stroller over 5 kg will have to be checked in with the suitcases. There will be no charge for the stroller.
An Unaccompanied Minor is a child between the ages of 5 and 11 years (inclusive) not accompanied by a person of 16 years of age or older. Children who are at least 12 years old but under 16 are regarded as young passengers, (YP's) and can be assisted as an MAAS. However, should the parent or guardian request they be booked as an Unaccompanied Minor, we will do that.
Any child under the age of 5 years must be accompanied.
UMNR's on other carriers:
When making a booking for a UMNR that involves another carrier (including SA code share flight numbers) please be aware that some airlines make a charge to facilitate the handling of an unaccompanied minor. Always advise the customer to check directly with the carrier concerned as the fee will need to be paid on departure directly to the airline. For a return journey it is advisable for the guardian to pay both fees at the point of origin to safeguard against any problems on the return flight.
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