Star Alliance and Heathrow Airport further enhance customer experience at Heathrow Terminal 2

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27 November 2017

Passengers connecting through Heathrow Terminal 2 | The Queen’s Terminal, will now benefit from a faster transfer experience, thanks to an improved journey through Terminal 2B (T2B).

The new facility enables passengers, whose flights arrive and depart at T2B, to pass through security within the same concourse, providing a more convenient and faster travel experience. This allows them to make better use of their time on the ground between flights. Star Alliance passengers travelling in First or Business Class or holding Star Alliance Gold Status, can relax in either the Air Canada, Singapore Airlines or United lounge, which are all located in T2B.

With this dedicated security check-point now being available, Star Alliance member airlines and Heathrow can now work together to deliver a more seamless transition for transferring passengers with optimised aircraft stand allocation. This means inbound aircraft can be allocated a stand close to the departing aircraft and passengers will only need to walk a matter of steps for their next flight.

Christian Draeger, Vice President Customer Experience, Star Alliance said: “It is our objective to provide passengers with the best possible Alliance travel experience at Heathrow Terminal 2. A special emphasis is on optimising the transfer experience through the airport which is served by more Star Alliance member carriers than any other. Having all member carriers located in the same terminal has allowed us to reduce the minimum connecting time between flights and with the additional security in T2B, transfers via Heathrow Terminal 2 are becoming even more convenient and attractive for our customers.”

Simon Eastburn, Director of Airline Business Development for Heathrow said: “Terminal 2 B is now a much faster transfer experience for Star Alliance customers. Our improvements to the connection process means passengers have much more time to relax and enjoy ‘me’ time with our beauty bar or to grab a cup of coffee and some gifts for their family. This enhances the already Award-Winning airport service Terminal 2 delivers for our passengers.”

More than a decade ago Star Alliance began negotiations with Heathrow Airport on obtaining the necessary infrastructure in order to provide a superior Alliance travel experience for its customers. A milestone was achieved with the opening of Terminal 2 | The Queen’s Terminal in June 2014, which is now the home of all 24 Star Alliance airlines serving Heathrow. Operating from a single terminal ensures that our member carriers can offer the approximately 12 million annual customers using the airport a vastly improved travel experience, including shorter connecting times. Latest technology is deployed throughout the terminal to give passengers more control over their journey.

The Star Alliance airlines serving Heathrow are Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Brussels Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Singapore Airlines, South African Airways, SWISS, TAP Air Portugal, Turkish Airlines, THAI and United. Together they operate over 117 flights per day to 44 destinations in 27 countries from Heathrow. Each of these flights provides access to the full Alliance network of more than 18,400 daily flights to 1,330 airports in 191 countries.

 

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